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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Mar 22, 2016

Many organizations lump training and development into one category. 

You need to understand the difference and the impact each will have on your organization. 

Training is basic and unemotional. Development is emotional and helps people correct their mistakes or move from good to great. 

You can follow along with Creating Disney Magic podcast on Facebook

Is there a question you would like to ask on the show? Reach out and let us know and your question could be featured on an episode of Creating Disney Magic. 

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