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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: January, 2015
Jan 27, 2015

Have you ever called a company with a question or concern only to be transferred to a customer service department?

Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer. 

Jan 20, 2015

Don't underestimate the influence you have on other people. As a leader, it is your responsibility to help those around you become great. 

Lee Cockerell explains how you can help others live up to their potential. 

Lee also discusses how knowing the rules can help everyone win. 

Jan 15, 2015

Is your Time Management Effective?

In this episode, Lee Cockerell explains how to effectively manage time and get more done. All of us have the same about of time available, but the most successful people manage their time different.

 

Successful people create magic with their time, and you can too. 

 

Jan 13, 2015

Most people can get 50% more done with their time. Being overworked is not the problem. Being under-organized is the problem.

In Lee Cockerell's new book, Time Management Magic, he outlines the exact system he used to get so much done while he was the Executive Vice President of Operations at Disney World. Time management is the key to Lee's success. 

 

 

Jan 6, 2015

Lee Cockerell explains how he used a weekly newsletter, the Main Street Diary, to build connections with Disney Cast Members. The Main Street Diary helped enhance the Disney culture and shared stories of success at Walt Disney World. 

Lee offers advice on where to begin to create a newsletter for your own company. 

Lee also explains why you need to work on the hard things to improve your life. 

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