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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: March, 2017
Mar 28, 2017

Change comes slowly in some organizations. It is not just organizations that change slowly. Even in some countries, change can take longer than you would hope. 

A young lady from Oslo, Norway asked my opinion about women in leadership roles getting resistance. 

It all comes down to culture. 

At Disney World, we have embraced women in leadership roles. It is part of our culture. But that is not true at every organization. 

When I began my career, there were few women in leadership roles. In my experience, women are more likely to pay closer attention to detail and have more empathy.  

In this episode, I talk about women in leadership and answer a listener question about personal branding. 

Resources mentioned on this episode;

Web design by John Van Horn.

Building a personal brand with Influence Brokers.

The Time Management Magic Course

Mar 21, 2017

How do inspire yourself?

For me, inspiration comes from doing what I love. I focus on being a teacher and helping people grow. When I receive a note from someone explaining how Time Management Magic, or one of my other books, helped someone, it inspires me. 

You can find inspiration in the work you do and the people you meet. If your work does not inspire you, begin helping other people. It won't take long before you are inspired and excited and you might not even notice when it happens. 

Once you become inspired it rubs off on other people. It is contagious. Inspired people inspire people. 

Don't underestimate the impact you can have on other people's lives. You have the ability and knowledge to make a difference for someone else. 

The listener question this week came from Anna Knudsen from Oslo, Norway. After becoming inspired by the Time Management Magic book, Anna designed her own planner, which she sells at byallthings.com

My new on-line Time Management Magic seminar is now available. You can find it at TimeMagicSeminar.com

Mar 14, 2017

Often, small businesses have an advantage over big businesses. I know, it doesn't always feel like you have the advantage, but you can get to know your customers better. 

A big business may have a lot more products, more staff, and a bigger store, but it is hard to find someone to help you. And when you find someone available to help, they don't often have the knowledge to help. 

Recently, I visited all the big box stores looking for outdoor ceiling fans, a product I know nothing about. No one could give me the information I needed until I stopped at a small local fan store. 

Not only was the staff at the local store available they were knowledgeable about the product. I spent twice as much as what I planned to spend. Which more than I likely would have spent at a big store. 

The ability to connect with customers and take care of them is the advantage small businesses have. Small business can create relationships and deliver extraordinary customer service that big businesses just can't match. It is hard for a customer to walk away when they have a relationship with you. 

To create your advantage you have to wake up every morning and ask "What can we do better today than we did yesterday?

The Time Management Magic Seminar is now available. Find out more HERE

Mar 7, 2017

Always remember, employees are unique people. We all have our individual needs. At times, we may need accommodations to keep the rhythm between professional and personal life in sync. 

In this episode of Creating Disney Magic, we examine making accommodations for employees. 

Each need for an accommodation should be considered individually. 

How does the request fit within company policies and procedures?

Are you able to make an arrangement where an employee can work from home?

Do whatever you can to help employees. We all want to feel special. We all have family situations and tragedies that arise. Do the best you can to work with an employee's situation. 

But keep in mind, the business has to still be able to operate. If the business goes out of business, everyone will have a problem. 

Do what you can to accommodate an employee, but do not make an arrangement that will punish other employees.

Follow along with the Creating Disney Magic Podcast on Facebook

On Twitter - Lee Cockerell and Jody Maberry.

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