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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: December, 2016
Dec 27, 2016

Recently, a listener to Creating Disney Magic wrote in and said that it seems that Lee makes negative comments about introverts. 

In this episode, Lee addresses the listener complaint, but he also examines introverts. Lee himself is an introvert. 

The key in business is to get people in a role that best fits them. Perhaps an introvert would not enjoy customer facing jobs as much as they would enjoy a role backstage. If someone likes the work they are doing they will do a great job. 

If you work with people as individuals, you will understand how people get energy and work best, whether they are an introvert or extrovert. 

To learn more about introverts in the workplace, check out the book Quiet by Susan Cain. Or the follow-up book Quiet Power. 

The Time Management Magic Course is almost ready. To be one of the first to find out when the course is available you can add your name to the list HERE

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Dec 20, 2016

Everyone organization will experience change. Change is healthy. 

The problem is people want everything to be the same, but they also want change. So change, even if it is good, can be disruptive. You have to manage change with customers but also within the organization. 

Change should be a part of the culture of your organization. If your organization does not have a culture of change, you will face resistance when it happens. 

Be one of the first to find out when the Time Management Magic course is available. Get on the list HERE

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Dec 13, 2016

In this episode of Creating Disney Magic, Lee Cockerell shares a travel story that nearly ruined his plans. Bad weather and canceled flights threatened Lee's chance to make a flight to South Africa for five speaking engagements.

Instead of giving in to the situation, Lee rented a car and drove from New York to Atlanta to make sure he made the flight to South Africa. His can-do attitude made sure he was able to meet his obligations. An attitude of determination to make things happen will set you apart throughout your career.

Get Lee's new book, Career Magic.

The Time Management Magic Course is almost here. Be one of the first to get updates. CLICK HERE to get on the list. 

Dec 6, 2016

During his time at Marriott, Lee opened 100 new hotels. 

In this episode of Creating Disney Magic, Lee shares what how Marriott was able to open so many hotels in a short amount of time. 

When you expand and open a new location, customers don't care that you have only been open a few days or a couple weeks. The customer paid and expects excellence. Being new is not an excuse for not delivering. 

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