Info

Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
RSS Feed
Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
2017
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


2015
December
November
October
September
August
July
June
May
April
March
February
January


2014
December


All Episodes
Archives
Now displaying: July, 2016
Jul 26, 2016

In this episode of Creating Disney Magic, Lee Cockerell shares how a relationship Lee built at Marriott led to an eventual job offer at Disney. 

Relationships and connections you make early in your career can have an impact on your career years down the line. Don't be afraid to meet people, no matter your job or level in the organization. Introduce yourself to executives and managers. 

Be the best performer you can possibly be at your job. Great performance will always win out, but people also need to know you. 

Click HERE to get on the list to find out more about the Time Management Magic Course. 

Jul 19, 2016

Lately, it seems we hear about a new tragedy every day. Even Disney World, the happiest place on earth, is not immune from tragedy. 

In this episode of Creating Disney Magic, Lee Cockerell talks about how to deal with tragedy and how to move on once it has happened. 

If a tragedy happens at your organization, tell the truth. Don't try to cover anything up. People can forgive you if you tell the truth about what happened. 

Jul 12, 2016

Do you ever find yourself wondering if it is time to leave your job? Do you wish it was Friday, even though it was only Monday morning?

Showing up every day to a job you don't enjoy and where you are not appreciated can be tough. 

If you want to have a great life, you will have to take a risk. Most satisfaction in life comes on the edge. 

Still keep doing a good job at your current job while you look for a new job. 

If you stay at a job hoping things will change, you will be disappointed. 

In this episode, we reference when Lee was a guest on Starve the Doubts. You can hear that episode here

Jul 5, 2016

We have many examples of customer service stories in our lives. Most of them are bad. In fact, we probably have come to expect poor service. There are times when we get service so good we want to share the experience with others. 

In this episode of Creating Disney Magic, we share examples of great customers service. Watching for examples of great service will help you understand how you can provide even better service to your customers. 

In this episode, we reference an episode of The Jody Maberry Show about creating a great voicemail greeting. You can hear that episode here.

Lee Cockerell's Time Management Magic Course will be available on September 13. You can get updates here

1