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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: February, 2015
Feb 24, 2015

Lee Cockerell tells the story about growing from a shy young man who dropped out of speech class in college to becoming a keynote speaker. He also offers tips on how you can give great presentations. 

Lee also gives advice on getting the job you want by doing the best you possibly can at the job you have now. 

 

Feb 17, 2015

When Lee Cockerell took a job with Disney he moved to Paris and hired 200 managers for a new resort. In this episode Lee explains how he created a Disney culture in Paris, where Disney did not have a presence. 

Lee also offers advice on how to gain trust from your team. 

Feb 10, 2015

If your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product, but your service will set you apart. 

Excellent customer service can be the best competitive advantage. 

Lee also discusses how entire communities can came together to offer great service and ensure tourists continue to return. 

Feb 3, 2015

When the doors open at your business, it is as if the curtain opens for a show. 

To put on a great show, it takes everyone in your organization to play their role. When everyone realizes they play a role in a show, the team can work together to create a great experience for the customer. 

Lee explains how to adopt the concept of putting on a show in your organization. 

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