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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: March, 2015
Mar 31, 2015

Lee Cockerell never met Walt Disney. In this episode Lee discusses what he would have asked Walt Disney if they had met. Lee also discusses other great leaders. 

Lee also explains the difference between leadership and management. 

Mar 24, 2015

When you attend training or a conference, just being there is not enough. You need to get the most out of the training. 

Lee Cockerell offers advice on how to get the most out of any training, conference, or class you attend. It begins by sitting in the front row. 

Lee offers insight to how Disney determines how price their products. It is all about value, not price. 

Mar 17, 2015

Being a professional means more than dressing nice. Being a professional is an attitude and a decision to act a certain way. A professional adds value in any situation. 

Lee Cockerell also explains how companies give employees free fuel by recognizing them by name. 

Mar 10, 2015

Many organizations get off track with bad policies and processes. Customers see it and feel it, but often, an organization does not realize the impact of bad process. 

Lee Cockerell explains how you can identify what processes and policies are causing trouble for your organization. 

Mar 3, 2015

Developing college and high school students into leaders gives them a head start in life. Lee addresses how students can begin to develop as leaders and how others can help. 

Lee also reminds us, nothing is the way it is, it is the way you let it be. 

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