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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: August, 2015
Aug 25, 2015

Clay Clark, the founder of Thrive15, joins Creating Disney Magic to discuss the impact online training can have on your career or business.

Thrive15 features 1,000 videos from business leaders like David Robinson and Lee Cockerell. Studying success from great leaders will give you a headstart. 

Today, a college degree is not as important as being able to deliver results. Thrive15 gives you the ability to get more results. 

You can try a free trial of Thrive15 with the code MAGIC. 

Aug 18, 2015

The Leadership Staircase consists of five levels of freedom. As you move up the staircase, you get more freedom and responsibility. 

Level four and five on the Leadership Staircase happens when you see what needs to be done and can make it happen. 

"If you can figure out what your boss wants done, those are the things you can do without approval". That is when you have made it to the top of the Leadership Staircase. 

Aug 11, 2015

Hiring the right people is the most important thing an organization can do. Understanding how to hire high performers is the key to a great work environment. 

Carol Quinn, CEO of Hire Authority, joins Lee Cockerell to discuss Motivation Based Interviewing. 

Motivation Based Interviewing, known as MBI, will change the way you hire people. When you change the way you hire people, the performance and attitude of the entire organization will change. 

Lee Cockerell says better hiring is one of the best cost management measures an organization can adopt. 

Aug 4, 2015

Most people don't realize the impact you can have on someone else by serving as a mentor. 

Early in Lee Cockerell's career, he had two people who stepped up to act as a mentor. Lee credits those mentors for the successful career he had at Hilton, Marriott, and Disney. Because of the impact mentors had on Lee, he now gives back by teaching others. 

Often, people ask how they can find a mentor. You can't find a mentor, but a mentor can find you. When you work hard and with a great attitude, someone is likely to want to work with you to help you work better. 

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