Info

Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
RSS Feed
Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


2015
December
November
October
September
August
July
June
May
April
March
February
January


2014
December


All Episodes
Archives
Now displaying: July, 2017
Jul 25, 2017

When you hire a new employee it can be difficult to introduce her to your company culture.

This week, I answer a listener question from someone who is concerned about properly training employees while building a culture of trust without making

Clarity is the key to bringing new employees on board. Let them know up front what to expect, how often they will see you, and what will happen once they have demonstrated a full grasp of their tasks and responsibilities. Next, you have to take the time to make sure they know what they are doing.

Clarity and communication are so vital to build trust and get other people on board to what you are doing.

At Disney, we inject so much pixie dust into new cast members they can't get it out. We begin with training and education so they understand we do things the way we do them.

CLICK HERE to get my Morning Magic Planner. 

Jul 18, 2017

Work Life balance is a myth. You only have one life and it includes work, family, and your personal life. You have to get all those elements in rhythm, not balance. 

Here are three you can maintain the right rhythm in your life;

  1. Say No to most things. 
  2. Understand and focus on the few things you need to work on. 
  3. Get experts around you. 

 

It is critical you spend time in a way that brings an investment back on your time. Stop wasting time. 

You are wasting time every day. I know you could find an extra hour each day. The question is, do you have the self-discipline to implement the changes you need to make?

 

If you need help finding the right rhythm in your life, check out my Time Management Magic online course

Jul 11, 2017

Do you have a great life? If not, what not? A great life is within your reach, but you have to decide you want a better life. 

"What if" are words Lou Mongello did want haunting him later in life. So he left his job as a lawyer in New Jersey and moved to Orlando to pursue a great life. Now, Lou is the host of the popular WDW Radio. Lou has a great life.  

If you are young, go do what you love. Make mistakes. Get experience. Make money later in your life. 

Fear today is not nearly as bad as regrets tomorrow. 

Getting fired showed me there is not too much to be afraid of. If I can get fired from my job and still find a way to provide for my family, how bad can it be? Knowing this armed me with what I needed to take bigger risks. 

In my entire career, I have only had a handful of days where I did not want to be there. Taking risks lead to a great career. 

If you become complacent, you will not be successful. Do not settle. Failure comes when you quit.

Are you going to settle for a good life? Or, are you ready to have a great life?

Don't underestimate what you can do with your life. 

Jul 4, 2017

Twenty-Five years ago Disneyland Paris opened. On this episode of Creating Disney Magic, I reflect on the experience of being involved in opening the park. 

Lou Mongello, host of WDW Radio joins us to discuss Disneyland Paris and ask some tough questions about what it took to introduce the Disney culture to Europe. 

In this episode, you will learn about my personal experience in Paris. And you will take away lessons you can apply in your life and business.

You may also enjoy this episode of WDW Radio where I join Lou Mongello to talk about DisneyWorld. 

You can find out more about Lou Mongello HERE and listen to WDW Radio HERE

1