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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: July, 2015
Jul 28, 2015

Conflict will happen in any organization. Conflict can be caused by new technology, change in leadership, change in ownership, or many other reasons. 

No matter how conflict is caused, a leader needs to tell the truth and be willing to talk about the cause of the conflict. 

Lee also offers advice on how to properly complain to a company when you experience bad service. 

Jul 21, 2015

Podcasting can be a powerful tool for business. Whether a podcast is a platform to reach customers or a communication tool for employees. 

Lee Cockerell and special guest Lou Mogello, the host of WDW Radio,  discuss the power of podcasting and the experience they have had as podcasters. 

What would Walt Disney think of Podcasts? Lee and Lou explain what Walt Disney may think of podcasting.  

Jul 14, 2015

Lou Mongello, the host of WDW Radio, joins Lee Cockerell for this special episode of Creating Disney Magic. Together, Lee and Lou discuss entrepreneurship. 

Hear the story of the different directions Lee and Lou took to become entrepreneurs. Lee explains how his experience at Disney has served him in his new role. Lee also offers advice for other entrepreneurs. 

Jul 7, 2015

Lee Cockerell explains why physical fitness and a love for reading are the most important gifts a parent can give to a child. 

Physical activity contributes to health and mental outlook as well. If you start active habits with children early, it is likely to stay with them when they are older. 

Reading can also give children a headstart in education and learning. Reading can build vocabulary and generate ideas that will open doors and generate new opportunities. 

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