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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: January, 2017
Jan 31, 2017

Today, many people are skeptical of leadership. How can you overcome this?

People will remain skeptical until you build trust. You have to show you are credible, reliable, do what you say you are going to do, keep your promises. That is how you build trust and begin to create an environment where people are not skeptical of leadership. 

Connect with us on Facebook on the Creating Disney Magic Podcast Page

Jan 24, 2017

Is there an "It" factor? Do some leaders just get it? 

Yes, some leaders have it and some don't. But it is possible for you to learn it, enhance it, build it. You have to understand your impact on the people around you and consider leaving a legacy before you can get the It factor. 

If you focus on it, you will eventually get it. 

In this episode we mention Carol Quinn and her book, Don't Hire Anyone Without Me

Jan 17, 2017

In this episode, Lee discusses communication with vendors. A key to working with vendors is to get as much information as you can and be prepared. With more knowledge, you will understand if you are getting treated fairly. 

Use your judgment on how much information you should share. You have to give enough information to allow them to help you solve your problem. 

When working with vendors you have to be clear about what you want. 

If you have a question, you can connect with us on the Creating Disney Magic Podcast on Facebook.  On Twitter, connect with Lee Cockerell and Jody Maberry.

Jan 10, 2017

Does it ever make sense to take a voluntary demotion? 

At one point in Lee's career, he took a voluntary demotion when he was passed over for a promotion. In this episode of Creating Disney Magic, Lee explains the situation that led to the voluntary and why it was good for his career. 

Get Lee's newest book, Career Magic, HERE.

If you want to be one of the first to know when the Time Management Magic Course is ready, get on the list HERE

Jan 3, 2017

During the holidays, gift giving can be awkward. Should you give a gift to your supervisor? As a supervisor, should you accept gifts from employees?

During this episode of Creating Disney Magic, Lee examines gift giving in the workplace. We also discuss what to do with gifts from vendors. 

You need to understand what do to about gifts before it happens so you know the proper way to handle it. 

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