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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: January, 2016
Jan 26, 2016

There are two ways to get better in life; look back and fix the things you didn't do well yesterday and look forward and consider what could happen if you don't do things in the future. 

Take a few minutes each morning and reflect on the past and anticipate the future to make today better than yesterday. 

Join Lee on the Creating Disney Magic Facebook Page

Jan 19, 2016

In this episode of Creating Disney Magic, Lee Cockerell talks about his recent battle with Anxiety. 

After years of pushing himself for success and holding back his feelings about stress, Lee is now dealing with Anxiety. Lee discusses his experience and offers suggestions on how others can deal with the problem. 

Jan 12, 2016

Brainstorming is a good way to solve a problem, but how do you brainstorm effectively? 

In this episode of Creating Disney Magic, Lee Cockerell examines how to use brainstorming to solve a problem. Lee explains how to decide who to invite to a brainstorming session and what the dialog should be. Make sure everyone understand all ideas are good ideas. What may seem like a silly idea today could be just the answer you are looking for in three weeks. If you are the boss, speak last. When a boss speaks first, it could change the input offered by the rest of the team. 

You can follow Lee Cockerell on the new Creating Disney Magic Facebook page

You can find out more about Lee's Time Managment Magic Course here

Jan 5, 2016

This week on Creating Disney Magic, Lee Cockerell answers a listener question about evaluating risk. 

Join us on the new Creating Disney Magic Podcast Facebook page here. You can also Lee Cockerell on Twitter here and Jody Maberry on Twitter here

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