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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: November, 2016
Nov 29, 2016

Sometimes work doesn't get done because of team members. Sometimes work doesn't get done because of bad policies, poor communication, or a number of other institutional reasons. 

The real reason work doesn't get done is because of poor project management and poor time management. In this episode of Creating Disney Magic, Lee examines ways we can all get more work done. 

We are recording the modules for the Time Management Magic course. If you want to be one of the first to know when the course is available, you can add your name to the list here.

Nov 22, 2016

If not everyone can be the best is it okay to accept being average? We often put a wrong spin on success. Success is measured by happiness not by money.

Listen in as Lee talks about what success looks like and what you can do if you're ready for something different.

You can order Lee's new book, Career Magic, HERE.

Nov 15, 2016

When it comes to employee discipline, you must remain consistent and fair. 

At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you must accumulate 12 points. Everyone knows the system. Everyone knows it is fair.  

If you do not have a clear system in place, now is the time to begin. Nobody should be confused about discipline.

You can get more information on the Time Management Magic course HERE

You can order Lee's new book, Career Magic, HERE

Nov 8, 2016

It is becoming more common to have team members who are working from remote locations. 

In this episode of Creating Disney Magic, Lee tackles the challenge of communicating and leading a remote team. 

For managing teams, having a podcast just for your team is an ideal way to keep your team up to date and in touch with what is happening in the company. 

Team members who work remotely can easily feel like they are unnoticed and forgotten. A manager must be deliberate to make sure everyone feels included, encouraged and inspired. 

Nov 1, 2016

When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as well. 

You have to know what it is like to do business with yourself. The best way to get that knowledge is first hand. Get out there and experience your business as a customer. 

Even if you have a small business, you can find a way to get the information you need. If you want to know the truth, you will find a way. 

In this episode, Lee also tells the story behind the tie he always wears. The tie is to support one of Lee's favorite charities, Give Kids the World. You can get a tie just like Lee's, and help create magic for kids, by CLICKING HERE

Career Magic, Lee's fourth book, is available here on Amazon

Lee and Jody have begun recording modules for the Time Managment Magic Course. If you want to be the first to know when the course comes out, you can get your name on the list HERE.  

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