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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Now displaying: October, 2016
Oct 25, 2016

Creating Disney Magic has hit the 100 episode milestone. Lee Cockerell and Jody Maberry reflect on the past 100 episodes and then answer a listener question. 

Lee talks about the struggle of the balance of having enough staff to deliver an amazing experience and being mindful of staying in your budget. 

Too often, and organization needs more people because they don't have the right people on staff. 

You can now order Lee's new book, Career Magic. CLICK HERE to get your copy from Amazon.

Oct 18, 2016

Lee Cockerell's fourth book, Career Magic, is now available. In this episode of Creating Disney Magic, Lee discusses stories from the book and gives valuable career advice.  

CLICK HERE to order Career Magic from Amazon. 

Oct 11, 2016

The hit movie Frozen was an unexpected success for Disney. In this episode of Creating Disney Magic, Lee Cockerell discusses how Disney handled the success. Lee also talks about how you can handle unexpected success in your business. 

The key is to already have a culture in place where your team is willing to jump in and do what they need to do to respond to the demand of the success. 

Oct 4, 2016

In this episode of Creating Disney Magic, Lee Cockerell answers two listener questions, both about attitude. 

Attitude makes the difference in they way you serve customers and guests. Attitude will set you and your organization apart. If employees have a bad attitude, it is because managers allow it. It has to be dealt with promptly. 

But even a good attitude can't overcome poor performance. Being nice only goes so far. Being nice and acting professional is a given. It has to be there. But if you can't perform, attitude can only take you so far. 

Leaders have to deal with the whole person, not just the pieces they want to deal with. 

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