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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Dec 1, 2015

Lee Cockerell got his start in the hospitality industry as a banquet waiter. In this episode of Creating Disney Magic, Lee shares customer service lessons he learned as a waiter. 

Lee explains how customer service lessons from the food service industry can be applied to any job. 

Lee also offers some tips on improving service to anyone who works as a waiter or waitress. 

Join Lee Cockerell and Jody Maberry on the new Creating Disney Magic Podcast Facebook Page

Find out more about Lee's upcoming Time Management Magic course here

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