The secret to understanding how you can operate your business better, serve customers better, and better support your staff is right in front of you.
All you have to do is ask.
Asking employees how you can do better is a powerful way to infuse new ideas into your organization.
When I was with Disney, I would do this often.
I would meet 10 or 12 front line cast members to find out what is going on with them. Meeting with employees will uncover information you can get no other way. They know something you don’t know. They know a lot more than you about the jobs they do. Listen to them and help them do their jobs better.
Everybody is an expert in something.
Ask employees to look out for things they should tell you.
Once you get everyone involved in helping you run the business, it is amazing.
We all like to give our opinion about the work we do. Give people the chance to offer their opinion and insight.
Here are 3 questions to ask employees:
What should we stop doing?
What should we start doing?
What should we continue doing?
Take the time to sit and listen. Let them talk.