Every industry feels the impact of turnover and instability in staffing due to the current pandemic. Every industry’s customer service is also suffering. Constant staffing changes mean employees often lack training or the development needed to go above and beyond to serve. It also means that anyone can rise to the top right now by offering outstanding service.
It is the perfect time for people who want to show up and be great. There is a hole in service that needs to be filled; that means you can shine by showing up and providing service at a higher level. When you help people and take care of them, it will distinguish you. People can go anywhere for products. How they are treated keeps them coming to you; as a leader or an employee.
Often, people are getting put into the thick of it with inadequate training, and they don’t know what they don’t know. If you have something to offer your team, do it. Help those around you to succeed, and you will rise as a result.
If you are a leader, think outside of the box. You can repurpose existing training to help your team, especially in the soft skills department. We have a lot of great resources at the Cockerell Academy. Filling the holes in training and service will help you stand out when everyone around you is providing subpar experiences.
One company that is never lacking in great service is Magical Vacation Planner. Not only do they offer great service, but they can help navigate some of the most difficult industries for your next trip, so you can eliminate some of the potentials for poor service. You can reach them at 407-442-2694.