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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic
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Now displaying: January, 2019
Jan 29, 2019

Should employers help employees with mental health issues? Yes, of course. 

But it comes down to the individual supervisor to make something happen. 

If someone has never been late to work late, and now they are coming to work late 3 days a week, something has happened. If someone now seems to have anger issues that weren't there before, something has happened. 

This will make the culture and environment of your organization special. People will notice. People will talk about it. You will attract better people. You will get less turnover. 

Some companies don't want to get involved. But you have no choice. Employees are people. People are going to have issues. You can ignore it, or you can embrace it and be there for people. 

Pay attention. You can see it if you want to see it. 

Get to know your people well. When someone changes, something has changed. Find out what it is. Give them access to resources and help they need. Let people know you care and you are committed to them.

Here is one thing I can promise, if you haven't had a tragedy, you will. And when you do, you will want to feel people care. 

Start caring more. Even if it creates more work, care for the people around you. 

Jan 22, 2019

We had a question from a listener who wanted to know how to ask for a pay raise. Truth is, I had never asked for a pay raise. 

I had some ideas, but perhaps my advice wasn't as solid as it could be. So we found an expert and asked him to join us on this episode of Creating Disney Magic. 

Scott Barlow, founder of Happen to Your Career, explains exactly how to ask for a pay raise. 

If you perform your job well, you are doing what you have been asked to do. But doing what you have been asked to do is the minimum standard. 

There are 3 times you can get raises; as you are changing roles, when your performance has justified a pay raise when you accept a job

Scott Barlow gives us the four steps to asking for a pay raise. 

Often, supervisors and their direct reports are not on the same page on what top priorities are. 

If you want your supervisor to know what value you are bringing to the organization, you have to let them know. 

If you want to make more money, you have to be better than everyone else. Have a better performance. Have a better attitude. Have better results. 

Jan 15, 2019

On this episode of Creating Disney Magic, I answer a few more questions from attendees of the event in Indianapolis. 

If you handle a work issue privately with the employee, how does the rest of the team know you have dealt with the problem?

When dealing with an employee issue at work, be respectful and private. 

Handle it as quick as you can. If there is an issue other employees are aware of, you need to handle it quickly and make sure there are results. When there is a change, others will see there was a change. 

Tell your team, if there is an issue it will be handled privately. We can all have problems and they will always be handled professionally and privately. 

How do you manage change at a company that doesn't understand how to go from good to great?

You can either do your job as well as you can and not worry about it, go talk to the CEO (or write an anonymous note) or leave.  

There is not a lot you can do if people at the top do not want change. If you don't see a future, keep doing a great job while you are looking for a new one. 

What are your feeling about community involvement?

All of us should be involved with an organization that supports your community. Shame on you if you aren't. We should be looking for ways to help others, not just help ourselves. 

What is my story of being adopted?

I was adopted twice. When I was 16, the second time I was adopted, is when I got the last name Cockerell. 

Jan 8, 2019

Don't be afraid to speak up and share your opinion. 

These days, we've all got to get better faster. The best way to do this is getting input directly from people who are doing the work and the customer. They have more information than a CEO will ever know. 

And you are either an employee or a customer. So speak up. 

How can your organization serve better? What policies and procedures are getting in the way?

Worried about sharing your opinion? A company should want you to speak up. And if they don't actively ask, write a letter about some improvements that could impact the bottom line. 

Don't be too careful about expressing your opinion. Take your chance. Speak up. If you work for an organization that doesn't want to hear from employees, it is not the type of place you want to work anyway. 

Your opinion is valuable. Don't let your insecurity get in the way of helping your boss and your organization. 

Jan 1, 2019

Leadership comes first. You have to get it right before you work on anything else. Once you get leadership right, everything else will come into line. 

On this episode of Creating Disney Magic, I answer a listener question about creating a leadership development business. 

My answers apply not just to creating a business, but for anyone who wants to develop as a leader. 

First, understand you need to take control of your own leadership development. 

Now, here are some thoughts you need to know to develop as a leader. 

Understand the content you want to teach.

Have a deep understanding of what you think leadership is.

Anticipate the questions people will ask you.

Have conversations about leadership. The more you talk about it, the more questions you answer, the more you will understand what you believe.

You have to role model what you believe about leadership.

You can become an expert at anything if you focus and spend the time and get the experience. Read, listen to podcasts, read the paper, watch the right programs. If you are passionate and follow through you will become an expert.

If I am going to teach time management, I have to be organized. If you teach something and don't practice it, everybody knows.

 

Have you checked out the series of videos I did from my office? They are fun and you might learn something. Find them here.

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