This week Jody and I build on a recent LinkedIn post by Steve Ross. Steve referenced a previous Creating Disney Magic episode where we discussed the three P’s of getting a promotion. Steve brought up a great point. There is another P needed for the equation: Patience.
The 3 Ps of Getting a Promotion covered the importance of persistence, passion, and people. As Steve pointed out, patience is also vital in moving forward. Some circumstances require patience. Maybe it isn’t the right time, and if you are patient, you may still get the promotion you are looking for.
Patience and persistence go together. If you like where you are and know where you want to go, hang in there. Over time, you will find a path for the promotion you are looking for. You can’t just wait around; you need to start doing things to improve yourself, so people have no reason to say no when the time comes. People want things now, but the more experience and exposure you have, the more authority you possess to hold it once you get it.
Everything in life, whether working out, being a parent, or even battling traffic, requires patience and persistence. Persistence asks what it will take and then puts in the work to get it. Patience keeps you anchored and rooted while you work towards your goal.
Outside forces can make traveling require extra patience and perseverance. Magical Vacation Planners can take the stress out of waiting for you. They can help you plan your next vacation. You can reach them at 407-442-2694.
Resources
Mainstreet Leader
Cockerell Academy
Ron Logan Tribute Episode
Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a moment of truth, just like a customer does.
Often employers make promises to get employees in the door. It is especially true now, as it seems there are never enough people to fill every role. When an employee comes in with a promise, and that thing never manifests, they will leave. Your team needs to know what is in it for them and that you will follow through on it.
Training, opportunities, and partnering with team members for their health and wellness are all promises that mean the world to potential employees. If they don’t come together, people will walk away. Don’t promise something to get people in the door and then fail to deliver. That moment of truth for an employee is in everything we do.
The promises you make must be the template for your company standards. Make promises you can deliver on. Have clear values for your team, and then embody those same values. Your policies and procedures are in place to help you keep your promises, not get you out of them.
If you want to work with someone who will embody the standard they set for service, Magical Vacation Planners is your next call. They can help you plan your next vacation. You can reach them at 407-442-2694.
Resources
Mainstreet Leader
Cockerell Academy
Ron Logan Tribute Episode
Today Jody and I are looking at the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the product. Does what your customer gets align with what you promised?
Marketing and sales teams set high expectations. As the leader, we must ask if our product can live up to the promise. Can we achieve the moment of truth for a customer with what we offer? Whether it is service, quality, or the overall experience and aesthetic, every business has to make good on what the public was sold. Walk through what you presented and make sure we are executing correctly.
Everyone has expectations. Do expectations and reality align in what we are doing? As a manager, it is our job to focus on that moment of truth. Are we meeting expectations? Even as individuals, are we living up to our personal brand and our reputation? Do you practice what you preach? Or are people colliding with expectations and reality and getting hurt in the process?
Marketing gets people in the door, but the operation delivers and makes customers want to return. Repeat business is the best business. It doesn’t cost you to keep customers, you just have to deliver on what you have promised.
Magical Vacation Planners is one company that delivers on what is promised. They can help you plan your next vacation. You can reach them at 407-442-2694.
Resources
Mainstreet Leader
Cockerell Academy
Ron Logan Tribute Episode
Today Jody and I unpack how you, as a leader, using outside resources to train your team can add value to the training.
Often we think of training as something we develop or put in place. When it comes to the technical aspects of your organization, that is the foundation you build on. However, you can provide high-quality training and invest in your team by utilizing outside resources. Today, there are many valuable offerings available, many of which are free or low-cost. You can utilize podcasts, books, and articles to help drive points home in your team.
Be creative about how you are infiltrating the brains of your team members. Find ways to help them grow and learn. As the boss, you need to get things stated. Make developing your team a priority. It doesn’t cost much, just the intention and follow-through. Leaders make their people better; they don’t just manage the bottom line.
As a leader, it is your job to make your team better. The better they get, the less there is for you to do. You can make a difference when teams have clarity and work together.
If you are looking for a good place to start with outside resources, check out our Main Street Leader Newsletter or the Cockerell Academy.
Another great outside resource you can use it Magical Vacation Planners. They can help you plan your next vacation. You can reach them at 407-442-2694.
Resources
Mainstreet Leader
Cockerell Academy
Ron Logan Tribute Episode