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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic
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Now displaying: December, 2018
Dec 25, 2018

Most people feel they are underpaid at their job. 

My whole career I thought I should have made more money. 

But when should you ask for a pay raise?

You agreed to do a job at a salary, so knowing when you are providing enough value to ask for more money can be delicate. 

I have never asked for a pay raise in my career. My plan was always to do a such a great job they promoted me and I would make more money that way.

But my thought was, "Love me and pay me properly, or I am likely to leave." And I did. I left jobs where I did not feel loved or values. 

If you don't feel you are making enough money, if you don't feel valued, if you don't feel appreciated, it is time to look for another job. 

When your attitude begins to get negative, you should go somewhere else. 

Keep in mind, there are a lot of factors that go into someone else deciding you should be paid more money. But the most important factor is you have to be creating so much value you are worth more money. 

Are you on Instagram? Let's connect. You can find here - @leecockerellmagic and @sugarjmaberry

Dec 18, 2018

There is one letter I take the time to write for my family every year. 

Well, two letters, actually. One letter is to let each member of the family know how much I appreciate them. We all need more appreciation, encouragement, and recognition. 

The second letter is a letter you should consider writing every year, but plan on no one reading it. 

At the end of each year, I give a letter to my family and instruct them to only open it if I die. 

In the letter, is all the information they will need if I am not here to take care of things. Information on insurance, wills, passwords, bank account numbers, phone numbers of important people, car titles, property deeds, and more important documents along those lines. 

When I die, everything my family will need will be found in one place. My family will not have to worry. Even in death, my organization will pay off. 

It is not easy to think about your own death, and sit down and get all of this information in order. But as with most things in life, you have to get the hard things done now so life will be easy later. 

Your family will have enough to deal with when you go. Don't make it harder on them. Take the time to put all of your important information together. 

 

 

Dec 11, 2018

This episode of Creating Disney Magic was recorded live in front of an audience in Indianapolis. 

One table in the front of the room was a table of high school students who are members of the Kiwanis Key Club. All the questions for this episode come from the Key Club members. 

One of the students asked how to turn around a bad reputation. Once a company gets a bad reputation, what can you do about it? 

First, you have to admit you have a problem. Many companies don't even know they have a problem. 

Next, get input from your staff on how to fix what is wrong. Don't think you know everything. People who are working face to face with customers know more than you do. 

Finally, you have to do the hard work of implementing change after you discover what you need to do. 

It takes time and persistence to turn around a bad reputation, but it can be done. 

Dec 4, 2018

This episode of Creating Disney Magic is recorded live in front of a live audience of 350 people in Indianapolis. 

We took questions from the audience while I answered live from the stage.  

Here are the questions I answer during this episode:

What do you do when you want to empower people but have trouble letting go?

How have natural disasters affected my leadership training?

When you are interviewing, how can you tell someone is a diamond in the rough if they are struggling with an interview?

As a leader, how do you ensure a work and life balance for you and your team members?

What is the best investment I have made under $100?

What can a student do to prepare themselves to be the candidate companies or looking for to fill a job?

My answer to this question is important for you, even if you are not a student. Do you have the persistence and willpower to be the best at what you do?

What type of skills do women need to develop to get an executive management role?

Dec 4, 2018

This episode of Creating Disney Magic is recorded live in front of a live audience of 350 people in Indianapolis. 

We took questions from the audience while I answered live from the stage.  

Here are the questions I answer during this episode:

What do you do when you want to empower people but have trouble letting go?

How have natural disasters affected my leadership training?

When you are interviewing, how can you tell someone is a diamond in the rough if they are struggling with an interview?

As a leader, how do you ensure a work and life balance for you and your team members?

What is the best investment I have made under $100?

What can a student do to prepare themselves to be the candidate companies or looking for to fill a job?

My answer to this question is important for you, even if you are not a student. Do you have the persistence and willpower to be the best at what you do?

What type of skills do women need to develop to get an executive management role?

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