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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic
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Now displaying: April, 2023
Apr 25, 2023

Today, Jody and I discuss a topic made famous by Warren Buffett. What does it mean to invest in yourself?

People often associate investing in yourself with spending money. Enrolling in college. Taking lessons. Investing financially in a specialist or a coach. All of these are a type of investment. But you can invest in yourself every day without spending a dime.

Personally, I consider anything you do to make sure you know more today than you did yesterday as an investment in yourself. An easy option is reading every day or listening to podcasts. Meeting people you admire for coffee or auditing a class at the local university. These are free options that have huge dividends in your life when you apply them. Exposing yourself to the world around you and getting out of your comfort zone is another way to make a self-investment.

Looking back over my life, learning how to be a public speaker and taking care of myself physically have been the two best investments I’ve made. You can help yourself and others by always seeking to learn more. Don’t be afraid to take a risk and invest in yourself today.

If you are ready to make an investment in yourself through travel, make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

 

Apr 18, 2023

"Build the relationship before you need it."

In this episode of Creating Disney Magic, Jody and I discuss the significance of tackling problems promptly. It’s the best way to reduce stress and improve relationships. Recognizing mistakes and apologizing immediately helps you manage your emotions and build trust with others.

There is a difference between stress and distress. Distress causes issues due to a lack of control in situations. Make sure you take control and responsibility for your actions. That way you can set a positive example and promote mutual respect. It’s the best way to foster better relationships in your personal and professional life.

Other ways to get ahead of the problem:

  • Develop swift problem-solving abilities to diminish stress and fortify connections.
  • Understand the value of apologies in maintaining trust and respect.
  • Differentiate stress from distress for tailored management solutions.
  • Turn mistakes into chances to display moral fiber and dependability.
  • Read The Main Street Leader newsletter for tips on advancing your profession.

I know I get tired of being told the same ineffective solutions for reducing stress and improving relationships. If you want results it is important to discover new approaches. Jody and I know one of the best tools that will make a lasting impact is the Main Street Leader. Make sure to sign up to receive the newsletter so you don’t miss out on more tips like what we share in this episode.

And if you are looking to relax as a way to improve relationships, then make sure to call Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694. .

"You can be right or you can have a relationship."

Episode Highlights:

00:00:08 - Introduction,  Lee Cockerell and Jody Mayberry introduce the podcast and discuss Lee's current

00:03:05 – manage your emotions and getting ahead of problems by apologizing quickly when you make a mistake. Build trust and relationships by taking responsibility for your actions. 

00:07:19 – stress can help us grow, but distress, when we feel like we don't have control over a situation, can be harmful. Deal with problems quickly to avoid distress and maintain your mental health. 

00:09:32 – sometimes it's worth having a relationship over being right. Apologizing and taking responsibility, even if you're right, can help maintain relationships and build trust. 

00:13:16 - The Main Street Leader newsletter has been released in Portuguese and Spanish, in addition to English. The newsletter is designed to be implemented, and readers can learn from it to improve their business practices. It is available for less than $10 per month and offers a money-back guarantee. 

00:15:53 - readers have reached out saying that implementing one lesson from The Main Street Leader has made a significant impact on their business practices.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

 

Apr 11, 2023

Today, Jody and I are unpacking how to ensure the training your team gets is effective and creates long-term change.

Training is essential to most businesses. But if nobody does anything after you train them, you didn’t train them. Whether you are an employee or a manager, it boils down to being disciplined and accountable to applying what you learn.

Most people don’t have a problem knowing what to do. They have a problem with doing it. Training needs to be implemented. Do the things that will make sure you don’t have issues down the road. Create systems to help you accomplish what is necessary. If you are an employee, take notes, be intentional, and create systems to help you apply what you learn. If you are a manager, hold your team accountable and create an infrastructure that supports the application.

Any problem you have in your life, you can go and learn how to do better. Use the people around you and the systems you have in place to push yourself. The choices you make create the life you have.

If you are looking to take a trip, make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

 

Apr 4, 2023

Today, Jody and I are answering a few questions about working with a disengaged employee that we didn't get to on a recent webinar.

If you have an employee who is disengaged, you need to assess the situation. Determine if there has been a change, or is this how they have always been? If someone has changed, than something has changed, and it is your job as the manager to identify it and help them find the solution. If you notice an employee has disengaged, or their performance is slacking, sit down with them. Communicate your concern and remind them of what the expectation is. Help them see what they need to do to get back to the expected performance level. Give them specific examples and your specific expectations.

If there is an employee you hired and they have disengaged from the start, you need to reset expectations clearly and communicate that there is a high standard. Own where you have been a part of the problem or where clarity may have been lacking. From there, you can communicate the desired direction.

If you inherit a disengaged employee, check in with your predecessor when possible. Get the lay of the land. Again, be clear about expectations and direction. Make sure they know their part and the expected changes. Then hold them to it and coach them through it.

Keep at it, and be on the lookout. Be the role model that walks around, that is informed and trustworthy.

Magical Vacation Planners does everything with excellence and efficiency. Let them plan your next vacation. You can reach them at 407-442-2694.

Connect with Lee

About Lee Cockerell

Mainstreet Leader
Cockerell Academy

 

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