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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Dec 26, 2023

“There's not a personal I wouldn't say they appreciate it when they get some positive feedback and encouragement and, Even the people who got a bad attitude, that's how you turn a bad attitude around is over time.”

Episode Highlights

00:43 Importance of appreciation, recognition, and encouragement.

05:14 Offering genuine praise and acknowledgment is important and free, and it benefits everyone.

08:42 Satisfaction comes from making a positive impact.

12:23 Maintaining positive attitude crucial for employee productivity.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

The Secret to What People Really Want

The secret to great leadership and creating a positive work culture is all about "burning the free fuel”. It’s a critical element for effective leadership and management practices. People crave appreciation, recognition, and encouragement. It's the fuel that drives motivation and unleashes productivity. And the best part? It costs absolutely nothing.

Appreciation is more than just saying "thanks." It's about genuinely valuing and respecting the people around us. Everyone craves a little appreciation. Whether it's a co-worker's hard work or a friend's support, taking the time to say "hey, I see you and I'm grateful for you" can have a serious impact on their day.

Hearing your name in the spotlight can be a real game-changer. That is why even a little recognition goes a long way with people. Whether it's a shoutout in a meeting or a one-on-one kudos, recognizing someone's effort can light a fire under them. It's all about growing together, professionally and personally.

Ever felt like a little pep talk changed your entire outlook? That's the magic of encouragement. It  can melt away stress and boost confidence. A solid dose of encouragement goes a long way in driving positivity and progress. Without the fuel of positivity, productivity can tank, and team morale can hit rock bottom. It's a wake-up call to the power of these three simple acts.

Appreciation, recognition, and encouragement are the real deal. They impact everything from team dynamics to personal relationships. Which is why it is so important that we revisit the secret to what people really want. The more we fit them into our lives, the more everyone around us feels truly valued and supported. Embracing the power of appreciation, recognition, and encouragement doesn't just make our lives better – it makes the lives of those around us better too.

Magical Vacation Planners

The next time you want to take a trip make sure you reach out to Magical Vacation Planners. They know the secret to what people really want on vacation. You can reach them at 407-442-2694.

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