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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Now displaying: Page 1
Dec 12, 2023

"Quit having meetings and have conversations."

Episode Highlights

00:00 Teamwork in escape room teaches effective problem-solving.

05:58 Asking for opinions builds team trust.

09:31 Setting deadlines cultivates success in all areas.

12:19 Cockrell Academy for team problem-solving courses.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Leaders can bring their team together to solve problems by asking questions and creating a culture of inclusion and respect. Using the collective expertise of your team helps achieve better solutions. It all starts by creating a supportive and collaborative environment. During this episode we discuss the importance of solving problems with the team.

Never underestimate the value of involving others in problem-solving. It's about leveraging diverse perspectives, experiences, and expertise within the team to arrive at the best solutions. The best way to solve problems is by working with others. 

One of the key roles of a leader is to ask a lot of questions. By doing so, leaders show respect for their team members ideas and opinions. Simply by encouraging participation in a conversation, leaders are fostering a culture of inclusiveness and collaboration.

Setting clear deadlines is crucial for focusing the team's efforts on solving problems efficiently. This conversation highlights the importance of instilling a culture of respecting deadlines and the urgency of addressing issues promptly. Make sure to listen to this conversation for practical insights that you can apply in your workplace that will get everyone working together, solving problems as a team.

For leadership and management insights that will help you guide your team to solve problems together, check out the Cockrell Academy. It has courses on performance excellence and frontline rules, tailored to help you and your team thrive. 

Also, avoid any probems booking your next vacation by reaching out to Magical Vacation Planners. If you're taking any trips at the start of next year or planning ahead for summer, give them a call at 407-442-2694. They can help you plan a great vacation

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