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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Oct 6, 2020

Show your employees that you care and in return, you’ll get commitment.

When I was at Disney, we gave housekeepers an hour to attend English lessons. We hired local professors to teach these classes. As a result,  the turnover rate for housekeepers dropped down to almost zero.

When you’re investing in people, you’re showing them you care. Leadership is about taking care of people. It’s all about showing people they matter. One way to do that is by helping them with their education or training them in some other way.

Many people in entry-level jobs underestimate what they can achieve in life. A leader’s job is to build up these employees’ self-confidence and help them know they achieve great things.

When you help people get knowledgeable, you change their life. This, in turn, changes their children’s and their grandchildren’s lives. It also enhances the environment of the company and attracts even more great people to it.

You may not immediately see it if you’re only looking at the numbers, but showing employees they matter will benefit you. So, even if just for an hour a month, start investing in them now.

If you want to become a stronger leader, join us at www.cockerellacademy.com

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