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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Apr 9, 2019

Training and developing staff is one of the most important things for your organization to do. But how can you train your staff when you have a limited budget?

First, discuss the situation with your staff. Let the know there are tight cost constraints, but you still want to train and develop them. Ask them what they think about the situation. Ask them for ideas. If you do, they are going to offer some ideas you would never come up with on your own. 

Next, explain that training and development is also their responsibility, not just yours. 

Sure, it would be great if you had the money and time to send everyone through 60 hours of training, but it doesn't often work that way. Here are some ways you can still train your staff with a limited budget;

-Don't focus on 1 or 2-hour chunks of time. Divide training into smaller segments. 

-Spend 10 minutes before the business opens covering an important topic. 

-Walk the floor and look for opportunities to show and tell. 

-Create a document with your expectations so everyone is on the same page. 

In just a few months, you will find people are doing a better job. 

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