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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Nov 24, 2020

People feel they are the only one until you say it out loud.

In a recent training session, I gave this advice when someone asked about communication.  I wanted those leaders and I want all of you to understand that by not speaking up when someone says something you don’t agree with, you’re approving it.

This all comes down to communicating effectively as a leader. We need to make sure that we are always clear and honest when we speak with our teams.

Anything that could or might happen (whether good or bad) talk about it. Your team wants to know the rules so they won’t get penalized. Train them in those rules and then support them when they follow them.

On the flip side, if we don’t practice clarity as a leader, people will assume where you stand. Unless you tell people what you believe, they won’t know for sure.

You don’t want them guessing. So communicate your values, the way you work, what you believe in, and anything else you want to be clear about.

This applies to all people you communicate with. Whether they’re above you or below you, make sure your message remains the same. Always be honest--the truth is always the best route.

To learn more about leadership and communication join us in the Cockerell Academy - www.cockerellacademy.com

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