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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Dec 14, 2021

Today we are answering a listener question. Karen Ellis asks “What can help a person break out of a role or job title and get others to see they can do more and grow into another role?” Karen gave the example of an administrative assistant looking to move into more responsibility.

There are two sides to this discussion. If you are on the employee side and want to move into a new role, the answer is pretty straightforward. First, make sure you are being a high producer. Do what you are currently doing well. If you are doing that, make your desire known. Talk with your leadership and ask them what needs to happen for you to move into your desired role and what you can do to prepare for it. While you are waiting, take classes. Work on your skillset and expand your tool belt. If you are doing all of these things and an opportunity to advance doesn’t manifest, it may be time to move on and look for another job.

If you are a leader in a company, it benefits you to promote from within your existing organization. Be on the lookout for talent. Get to know your team. Learn their skills and abilities. Be willing to talk to your employees. People want to be where there is room to grow. Be purposeful in having a plan for your team members to advance. Always have your eyes open and look for those who may do well with a promotion. One practical way to do this is to start a book club. Often those who sign up and show up are those with ambition who want to learn and grow.

If you want to ask us a question, you can reach out to me on cockerellacademy.com. You can also reach out to Jody on jodymaberry.com.

If you are looking to plan a vacation, make sure you contact Magical Vacation Planners. They can connect you with an expert in the city you want to visit and help you plan the best trip possible. You can reach them at 407-442-2694.

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