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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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May 3, 2022

Now that the world is opening back up, many leaders wonder what they should focus on to contend with the current climate. Many employees are resigning and looking for something else. These are the five things that every company needs to be mindful of.

Retention is a big deal; employees know they can find a new job easily. Why should they stay where they are unhappy? Do you want to know how to retain your employees? Find out what makes them unhappy, and fix it. Once you identify what makes them happy, double down on it.

Four pillars are imperative for success: collaboration, trust, communicating with clarity, and competency. Collaboration is an attitude, and it sets the tone for your company. Trust is what creates return customers and retains employees; be the person who returns the call, encourages others, and seeks to help. Communicate clearly. Be clear about expectations from the beginning. Lastly, always work on competency. You need to be growing and getting better at what you do for as long as you do it.

Whether you are dealing with the older generation or younger, meet them where they are at. You don’t need to be recruiting more; focus on retaining the talent we have by creating value and fostering an environment where employees want to be.If you need a change, maybe it is time to take a vacation. Make sure you connect with Magical Vacation Planners. You can reach them at 407-442-2694.

If you want to submit a question, you can reach us at jodymaberry.com or leecockerell.com.

Resources

The Economist Podcast

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