Info

Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
RSS Feed Subscribe in Apple Podcasts
Creating Disney Magic
2024
April
March
February
January


2023
December
November
October
September
August
July
June
May
April
March
February
January


2022
December
November
October
September
August
July
June
May
April
March
February
January


2021
December
November
October
September
August
July
June
May
April
March
February
January


2020
December
November
October
September
August
July
June
May
April
March
February
January


2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


2015
December
November
October
September
August
July
June
May
April
March
February
January


2014
December


All Episodes
Archives
Now displaying: Page 1
May 21, 2019

This episode was recorded live at the Contemporary Resort in Walt Disney World. 

Being back at the Contemporary Resort reminded me of some fun stories from my time as Executive Vice President of Walt Disney World. Including opening the California Grill. 

The success of California Grill came from the recipe used to open it. I hired a great chef and a great restaurant manager and let them do their job. And they did a great job. 

Chefs are artists. You can't mess with them. Let them do their work. A happy chef makes great food. 

You can use the same formula in any business.

Give people responsibility and authority. And then let them do their job. 

Work with the team. Don't make them work for you. Don't tell them what to do. Your role as a leader is a bodyguard. Put the right people in the right role and protect them from bureaucracy.

0 Comments
Adding comments is not available at this time.