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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic
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Apr 6, 2021

We recently added a great new course to The Cockerell Academy: Real Leadership.

It gets into the details of the things that really matter. It teaches what most colleges don’t: how to treat people right, how to train people well, and how to get ahead of the pack.

It’s the little things in life that make all the difference. Every little thing you do adds up to who people believe you are. Those are the things that get you recognized by the people you work with and for and get you promoted.

A huge aspect of this course is the emotional aspect of dealing with people. We know that knowledge only gets us so far. Getting people to believe that knowledge is what really matters. When you are there for the people you lead, have empathy for them, and build trust with them, they will get more done.

We also talk about how we should really be judging performance.

Today, everything is so technical. Many people who are great at the technical side of their job get promoted but then have no leadership training. They’re left with no idea how to supervise and miserable because they’re forced into leadership with no desire for it.

This is why we need to rethink what it means to be a leader. Technical expertise isn’t enough. We want leaders who are excited about leading people, not just people who know a lot.

You don’t need a big title to start putting these things into practice now. If you want to learn how to be a great leader, join The Cockerell Academy today at http://www.cockerellacademy.com/.

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