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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Sep 29, 2020

When we don't have much experience in the field we're working in, or get a big promotion, we can have what some people call Imposter Syndrome. 

Imposter syndrome is when you feel like you aren't deserving or good enough for the opportunity, even if your track record might suggest otherwise.  These feelings can be especially prevalent we don’t have much experience in the field in

This week’s episode features a question from a listener who is struggling with imposter syndrome. On the episode, we talk about how to overcome imposter syndrome when we’re leading a team with far more experience than us.

When I first started working at Disney, I didn’t know anything about the theme park. In fact, I had never even been to Disney World! I wasn’t there to run the parks, though. It was my job to be a leader and let the experts around me run the parks.  

The first thing you should do is get everything out of the way upfront. Have a team meeting and have the person who hired you to explain why they chose you for the job. Tell your team that you’re excited to learn from them. Think up every question they may have and address all of them.

If you have the right attitude, have support from the boss, and get every concern squared away immediately, you’ll learn the job. Don’t come in and assert your authority. Be cooperative. Be willing to admit when you don’t know something and ask your team questions.

If there are still employees who aren’t going along with the decision, talk with them one-on-one. Ask them what else you can do to make them happy. Just deal with it and put the flame out as best and as quickly as you can.

Above all, remember that someone in leadership believes you can do the job. They saw something in you. Go in every day seeking to prove the doubters wrong.

If you want to become a strong leader and not worry about imposter syndrome, join us in the Cockerell Academy.

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