Info

Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
RSS Feed Subscribe in Apple Podcasts
Creating Disney Magic
2025
March
February
January


2024
December
November
October
September
August
July
June
May
April
March
February
January


2023
December
November
October
September
August
July
June
May
April
March
February
January


2022
December
November
October
September
August
July
June
May
April
March
February
January


2021
December
November
October
September
August
July
June
May
April
March
February
January


2020
December
November
October
September
August
July
June
May
April
March
February
January


2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


2015
December
November
October
September
August
July
June
May
April
March
February
January


2014
December


All Episodes
Archives
Now displaying: Page 1
Jun 11, 2019

Walking through your operation every day, especially the beginning of the day, is the best way to know what is going on. 

When I ran a hotel, I walked the entire hotel every morning. By 7 am, I was aware of every issue and had checked in with most employees. Again, around lunch time and before I let for the day I would walk the operation again. Every employee saw me each day. 

Lee Cockerell was part of the scenery in the hotel because people were so used to seeing me. 

But what if your team is spread out geographically and it is not possible to walk the operation?

Begin with the phone. Have a short phone call with each member of your team every day. 

Or, put them on the screen. Use Skype or Zoom. 

Forget you are in a different location. 

Keep notes to make sure you cover every item you want to talk about. 

For messages that are not individual, you can use a podcast to put messages out to your entire team. 

If you want to communicate and stay connected to your team, you can. If you don't want to, you can always find an excuse to keep you from communicating. 

0 Comments
Adding comments is not available at this time.