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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic
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Jun 1, 2021

Everyone likes to know what they are signing up for. I know I do. It can be easy, as an employer, to leave new hires with unclear expectations on what the day-to-day of their job will entail.

 

As a leader, it is crucial to be 100% truthful, especially when discussing what they should expect. Let them know your expectations of them. Misunderstandings happen because we aren’t clear with each other. A lack of clarity can leave people feeling duped. Especially when the job gets hard or turns out different than they expected. 

 

When you spell out the good and the bad, people can have realistic expectations. Let them know when they need to arrive to be on time. Include any tasks that need to be completed before they are in their place. Help equip them for success. Will they be on their feet? What are the specific difficulties and challenges of their role? Preparing people for the worst will build trust and set them up to be surprised when things are easier than expected. 

 

If you are on the other side and are the one interviewing, remember to ask questions to prepare yourself. The individual interviewing you may not think to tell you what you need to know about the day in and day out. Do your research and come prepared with questions that will help you succeed.

 

Another thing that can help you succeed is joining the cockerellacademy.com. The newest Course, Real Leadership will help you stand out as a leader, no matter your position.

 

And if you hate sitting on hold as much as I do, make sure to connect with Magical Vacation Planners at 407-442-2694 and let them make all the calls for you.

 

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