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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Jun 15, 2021

I am live from Coffee for the Soul in Orlando again. Today, we are answering a listener question that hits close to home.

Will asks, “How do you allow for individuals in the organization to not neglect family and close relationships, but also not become unreliable or inconsistent?

It falls into the responsibility of both the employee or team member and company leadership. As a prospective employee, you need to have that discussion before you join. Make sure you join the "right" organization, one that you are in alignment with. Taking care of your family is of the utmost importance. If you do not take care of them, you won't be able to do the job you need to. When you apply, apply for culture, not just a paycheck.

As an executive, work with your employees. The place will not collapse without them. Find a win/win. Can they work remotely, while they are taking care of family business? Let them take care of their family. Take care of your employees. If you take care of people, they will take care of you. Help set your organization up for success. Help set expectations for asking in advance whenever possible. Empower your employees to find their cover and be willing to step in if they need help. If you create the right culture, people will help.

Commitment is built on mutual understanding and respect. If you prepare your systems and your people, you’ll be ready. Get ahead of the game. Don’t wonder what you will do if, but plan for what you will do when.

If you hope to get into Disney this summer, make sure you reach out to Magical Vacation Planners at 407-442-2694. Parks are hoping to open back up fully soon, but limited capacity has already created sold-out dates.

If you want me to answer your question, you can reach me by visiting leecockerell.com and Jody at jodymaberry.com.

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