Notable Moments
01:02 Career Built on Audacious Ideas
04:57 NASA Sends Buzz Lightyear to Space
06:46 Toolkit for Post-Pandemic Innovation
09:41 Future-Proof Skills Include Creativity & Empathy
19:35 Empathy Insights from Frontline Workers
23:03 Transformative Workshop Experiences
Creativity is not bound by job titles. It thrives where it is allowed to breathe. Duncan Wardle spent over 25 years at Disney, including as former Head of Innovation and Creativity. He believes creativity and innovation are within everyone’s reach, you just have to let them happen. Take a listen to hear how he turned his concept of creativity into a toolkit, making it accessible to every level of an organization. Read my blog for more on how magic is created when everyone is invited to the dream-building process.
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
"Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions."
Video can transform your customer service in ways you might not have imagined. It seems like today speed and personalization are key. I have found that using video for customer support can set you apart from the competition. Read my blog for more from this episode on how video makes it easier to connect with your customers on a personal level.
Notable Moments
00:37 Addressing Customer Support with Videos
04:57 Effective Communication Through Video
07:14 Using Video for Internal Communication
10:12 Planning for Clear Communication
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
"If you have a dream, it you can't just kind of follow it and expect it to happen. You have to chase it aggressively."
Notable Moments
00:46 Collaboration between creative visionaries and operational experts creates a magical experience.
05:33 Guests seek unique experiences and heartwarming stories.
06:37 Imagineers need curiosity, collaboration, teamwork, and business acumen.
10:38 Imagineering offers diverse creative opportunities across 115 disciplines.
13:18 Unexpected delights and special gestures enhance the experience.
17:43 Embracingo new opportunities as an author and speaker.
Order the book – Dream Chasing
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
When it comes to running a family business, one of the hardest transitions is passing the torch to the next generation. Many founders wrestle with the reality that their successors might not share the same drive or passion. Ultimately, people are the cornerstone of any business transition. Read the blog to hear how leaders can make the people in a family business feel valued and heard by offering meaningful support and success.
Notable Moments
00:57 The Myth of Third Generation Business Decline
03:30 Inheriting Without Passion's Impacts Company Success
09:08 Generational Trends and Values Evolve
11:04 Prioritize Building Relationships Over Immediate Changes
14:29 Focus on Hiring, Training, and Treating People Right
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.