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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic
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Now displaying: October, 2024
Oct 8, 2024

"Get to know them. Bring them into a room, and talk about how you like to work, and what's important to you. Create an environment where people are not afraid to see you."

NOTABLE MOMENTS

00:37 Leading a team you inherit 

04:51 Build relationships, avoid premature changes, seek gradual improvement.

07:55 Collaborate, communicate, and respect deadlines to succeed.

10:34 Business insights empower employees for a better future.

14:15 Disney prioritizes physical and mental health safety.

When I became the Executive Vice President of Operations at Walt Disney World, I took on a team that had been working together long before I arrived. It was unfamiliar territory, and I had to discover my place within an established team. Naturally, I wanted to make my mark, but I knew I had to do it thoughtfully. Read my blog to learn what I did to create magic with my team. 

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

 

Oct 1, 2024

“We've got to know the whole truth to solve the problem, because the parts you leave out may be the problem."

Notable Moments

00:34 Creating a culture where honesty is respected and not punished.

03:50 Truthfulness builds trust and credibility in leadership.

10:12 Build integrity early; admit mistakes to supervisors.

11:45 Always inform leaders promptly about any potential issues.

 

Telling the truth is ALWAYS worth it. When I began my journey in leadership and management, there were moments where telling the whole truth felt almost impossible. Over time I learned that every challenging conversation is a step towards stronger, more authentic relationships and a thriving professional environment. For more on why the truth matters in leadership read my blog.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

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