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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Nov 1, 2016

When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as well. 

You have to know what it is like to do business with yourself. The best way to get that knowledge is first hand. Get out there and experience your business as a customer. 

Even if you have a small business, you can find a way to get the information you need. If you want to know the truth, you will find a way. 

In this episode, Lee also tells the story behind the tie he always wears. The tie is to support one of Lee's favorite charities, Give Kids the World. You can get a tie just like Lee's, and help create magic for kids, by CLICKING HERE

Career Magic, Lee's fourth book, is available here on Amazon

Lee and Jody have begun recording modules for the Time Managment Magic Course. If you want to be the first to know when the course comes out, you can get your name on the list HERE.  

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