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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Jul 28, 2015

Conflict will happen in any organization. Conflict can be caused by new technology, change in leadership, change in ownership, or many other reasons. 

No matter how conflict is caused, a leader needs to tell the truth and be willing to talk about the cause of the conflict. 

Lee also offers advice on how to properly complain to a company when you experience bad service. 

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