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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Sep 1, 2015

Most people, no matter what level they are at in an organization, dread performance reviews. It does not have to be that way. 

Lee Cockerell offers some insight into a better way to handle performance reviews so employees benefit from the process. 

There should be no surprises on a performance review. Every item, good, bad, or ugly, should have been discussed throughout the year. 

Here is a performance review resource from Harvard Business Review

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