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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Nov 15, 2016

When it comes to employee discipline, you must remain consistent and fair. 

At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you must accumulate 12 points. Everyone knows the system. Everyone knows it is fair.  

If you do not have a clear system in place, now is the time to begin. Nobody should be confused about discipline.

You can get more information on the Time Management Magic course HERE

You can order Lee's new book, Career Magic, HERE

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