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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Apr 19, 2016

Whether you are in government, a religious organization, or running a corner gas station, customer service issues are all the same. 

No team will work unless the group is flexible, professional, and willing to work together. 

Be willing to compromise, be patient, and build relationships. 

Always keep in mind, your job is to take care of the constituents. Focus on what is best for the citizens. 

The lessons from Lee's book, Creating Magic, work in a government organization as well as they do in a large corporation. 

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