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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Oct 6, 2015

In any organization, we all have different jobs, but there should be a single purpose everyone is working towards. 

A mission statement does not have to be a well-written paragraph displayed on a wall. Instead, create  a single statement that drives decision making and behavior in the organization. 

Instead of developing a mission statement, values, and a vision, use the one sentence statement of the purpose of the work you do. 

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In this episode, we mention Creating Magic and The Real-Life MBA

Find out more about Lee Cockerell's Time Management Course

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