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Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Aug 1, 2017

If you have been to Disney World, you may have enjoyed a great meal at the California Grill. You may not realize the story behind what it took to create such a great restaurant. 

California Grill may seem like a standard at Disney World now, but it was a risk to get the restaurant off the ground. 

When we wanted to add the new restaurant, Deiter Hanning -a world-class chef -  and I flew out to visit Michael Eisner and ask him for $6 Million dollars. 

It was a risk that paid off. For me and for Disney World. California Grill turned around food and beverage at Disney World. 

Are you willing to take a big risk?

You have to be willing to put yourself on the line and take a risk. 

If you feel comfortable, you are not taking enough risk. 

Risk can seem scary.  Throughout my career, I have managed risk by making sure I have a hand in the outcome.

Here are two ways you can manage risk;

Don't be afraid to get experts around you. When you have consulted experts you will be prepared for any resistance you may get. 

Don't do things too fast. Take time to understand what you are doing. And give the emotions time to pass. 

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